COVID 19

Business Continuity & Customer Support

As part of our business continuity planning, we are closely following all Federal, State, and local government recommendations so we can best serve our customers, partners, and employees during this uncertain and ever-changing situation. We will maintain all business operations in our offices or remotely – depending on the location of our team members and local government recommendations. 

As stated above, Southwest JCB has developed a Business Continuity Plan (BCP). It includes contingency and backup procedures as follows:

• Key Southwest JCB personnel are prepared to work remotely, as needed, to support our customers that are identified as vital or essential to the supply chain, and/or customers that support essential businesses to the supply chain such as grocery stores, food banks, medical/pharmaceutical facilities, or other business as dictated by governing laws. 
• Key personnel include: Management personnel in Service, Technicians, Parts, Sales, CSS and Executive Level Officers.
• Southwest JCB Computer Systems, Mobile Phones and Technician Vans are fully operational and can be managed remotely, as needed.

Please know our top priority is to support our customers throughout these challenging times and we are working hard to support the safety and health of our employees that are coming into the office while also preparing to support remote access with a full business continuity plan.  This includes increasing:

• Educating our employees on the prevention of communicable diseases such as COVID19
• Increasing the sanitizing and cleaning at all locations
• Implementing a “Visitor Questionnaire” to ensure visitors do not pose a threat to those on site
• Providing our office employees with ample sanitizer and soap, as well as facial tissues and Clorox wipes
• Limiting traffic at all locations by having sales personnel work from home, as possible
• Ensuring that any employee who is coughing, sneezing, or has a fever is staying home.